Guest Experience Host - Front Desk

Auberge; Los Olivos (CA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Employee discount

Hotel perks

Job summary

The Inn at Matteis Tavern, part of Auberge Resorts Collection, seeks a Front Desk Agent to greet guests, manage check-in/out, handle reservations, and communicate with departments to ensure a seamless stay.

You will process payments, assist with guest requests, and maintain records. Strong customer service, multitasking, and teamwork are essential, with weekend/holiday availability expected.

Qualifications

• Ability to handle multiple tasks efficiently.
• Strong interpersonal and communication skills.
• Exceptional follow through and attention to detail.
• Previous Guest Services experience preferred - 1 year in a similar role.
• Use of Opera, Unifocus, Google, Trip Advisor, Yelp and OpenTable a plus.
• Excellent written and communication skills.
• Willingness to work holidays and weekends as business levels dictate.
• Pleasant and professional phone demeanor.
• Must be “Team” focused.
• Ability to take on new responsibilities and roles as the position demands.

Responsibilities

• Greet guests upon arrival, facilitate smooth check-in/check-out processes, and provide information about hotel services, amenities, and policies.
• Handle room reservations, confirm guest details, assign rooms, and communicate any special requests or accommodations to relevant departments.
• Provide excellent customer service by addressing guest inquiries, concerns, and requests promptly and professionally, creating a positive and welcoming atmosphere.
• Process payments, verify payment information, and handle financial transactions accurately, including cash handling and coordinating with the accounting department.
• Serve as a central point of communication, relay messages between guests and other hotel departments, and maintain accurate records of guest interactions and requests.

Skills

Interpersonal skills

Communication skills

Teamwork

Cash handling

Opera

OpenTable

Tools

Opera

Unifocus

Google

Trip Advisor

Yelp

OpenTable

Job description

The Inn at Matteis Tavern, part of Auberge Resorts Collection, seeks a Front Desk Agent to greet guests, manage check-in/out, handle reservations, and communicate with departments to ensure a seamless stay.

You will process payments, assist with guest requests, and maintain records. Strong customer service, multitasking, and teamwork are essential, with weekend/holiday availability expected.