Part Time- Inn Host

SmartRecruiters, Inc.; Los Olivos (CA); On-site; USD 29,000 - 32,000; Full time

Job summary

The Inn at Mattei’s Tavern, Auberge Collection in Los Olivos, California, is seeking a Front Desk Agent to welcome guests, manage check-in/out, and coordinate guest services throughout their stay.

You will handle reservations, communicate policies, and work with various departments to ensure a seamless guest experience. The role requires strong service skills, reliability, and a proactive, team-oriented attitude.

Qualifications

• Ability to handle multiple tasks efficiently.
• Strong interpersonal and communication skills.
• Excellent follow-through and attention to detail.
• Excellent written communication skills.
• Willingness to work holidays and weekends as business levels dictate.
• Pleasant and professional phone demeanor.
• Team-focused with a proactive approach to responsibilities.
• Ability to take on new administrative or operational tasks.

Responsibilities

• Greet guests on arrival and manage check-in/check-out.
• Handle room reservations, confirm guest details, assign rooms, and relay special requests.
• Provide responsive guest service addressing inquiries and concerns.
• Process payments accurately and coordinate with the accounting department.
• Serve as central communication between guests and hotel departments and maintain records.

Skills

Multitasking

Interpersonal communication

Attention to detail

Written communication

Phone etiquette

Team player

Flexible holidays/weekends

Adaptability

Tools

Opera

Unifocus

Google

TripAdvisor

Yelp

OpenTable

Job description

• Compensation: USD 21.34 - USD 23.34 - hourly

Company Description

Opened in February 2023 in charming Los Olivos, The Inn at Mattei’s Tavern, Auberge Collection offers 67 luxury guest rooms, cottages, and suites that marry the simplicity of modern farmhouse design with the eclectic spirit of nearby ranch life. Set on historic grounds shaded by old-growth palm trees and surrounded by renowned vineyards, The Inn at Mattei’s Tavern originally served as a popular stagecoach stop in the late 1800s. Considered the social center of the Santa Ynez Valley through the 1930s, the property has remained a lively local landmark, revered and enjoyed for generations. Today, guests can savor farm-driven menus that celebrate the Central Coast’s land and sea, unwind at the new Lavender Barn, a luxury spa rooted in nature and renewal, and enjoy destination-inspired experiences that engage the senses.

Connect with The Inn at Mattei’s Tavern on Instagram and Facebook at @matteistavernauberge.

Job Description

Join our team as a Front Desk Agent, where you'll be the friendly face and welcoming voice that sets the tone for our guests' stay. As the first point of contact, your impeccable customer service skills and attention to detail will create a memorable and positive experience, ensuring our guests feel valued from check-in to check-out. As part of The Inn at Matteis Tavern family, you will oversee and orchestrate a proactive and seamless Guest program, including but not limited to: reaching out to guests prior to arrival, greeting guests upon arrival, and overseeing all aspects of their stay.

• Greet guests upon arrival, facilitate smooth check-in/check-out processes, and provide information about hotel services, amenities, and policies.
• Handle room reservations, confirm guest details, assign rooms, and communicate any special requests or accommodations to relevant departments.
• Provide excellent customer service by addressing guest inquiries, concerns, and requests promptly and professionally, creating a positive and welcoming atmosphere.
• Process payments, verify payment information, and handle financial transactions accurately, including cash handling and coordinating with the accounting department.
• Serve as a central point of communication, relay messages between guests and other hotel departments, and maintain accurate records of guest interactions and requests.

$23.34/hour

Qualifications

• Ability to handle multiple tasks efficiently
• Strong interpersonal and communication skills
• Exceptional follow through and attention to detail
• Previous Guest Services experience preferred- 1 year in a similliar role
• Use of Opera, Unifocus, Google, Trip Advisor, Yelp and Opentable a plus
• Excellent written and communication skills
• Willingness to work holidays and weekends as business levels dictate
• Pleasant and professional phone demeanor.
• Must be “Team” focused.
• Ability to take on new responsibilities and roles as the position demands, whether they are administrative or operationally based

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Railway Jonata LLC is an Equal Opportunity Employer, M/F/D/V. Railway Jonata LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Railway Jonata LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.