Guest Experience Host for Live Events

Oak View Group; Trenton (NJ); On-site; USD 18,093 - 25,769; Part time

Benefits offered by this job

401(k) savings plan

401(k) matching

Job summary

Oak View Group is seeking an enthusiastic Guest Services team member for The Venue. You will assist guests with directions, usher, scan tickets, and guide seating to ensure a memorable, safe experience for all attendees.

The role is part-time with an hourly rate of $15.92 and benefits including a 401(k) savings plan and 401(k) matching. Open through October 9, 2026, this position requires flexibility for nights, weekends, and holidays.

Qualifications

• Preferred experience in a hospitality or entertainment environment.
• Enjoy working with and helping people.
• Ability to function in a fast-paced, high-pressure environment.
• Maintain a positive attitude while handling difficult situations.
• Availability to work nights, sometimes midnight or later; weekends, all day Saturday and Sunday; and holidays.
• Ability to sit, stand, or walk for long periods.
• Able to lift and/or move heavy objects.

Responsibilities

• Prepare your assigned section for guests; this may include wiping down seats, looking for potential hazards, and reporting any issues to a supervisor.
• Welcome fans with a great smile and helpful attitude when gates open.
• Scan event tickets and ensure the correct ticket is used for entry.
• Assist fans in locating their ticketed seats.
• Stay alert and proactive to potential hazards and report incidents when they occur.
• Monitor your assigned area for issues and opportunities to create lasting memories for fans.
• Respond promptly and professionally to all guest concerns or complaints.
• Assist guests in ADA‑accessible seating sections.
• Enforce building policies and procedures to ensure a safe environment.
• Manage foot traffic flow of large crowds.
• Know the arena emergency evacuation plan to safely assist guests during emergencies.
• Perform other duties as assigned.

Job description

Oak View Group is seeking an enthusiastic Guest Services team member for The Venue. You will assist guests with directions, usher, scan tickets, and guide seating to ensure a memorable, safe experience for all attendees.

The role is part-time with an hourly rate of $15.92 and benefits including a 401(k) savings plan and 401(k) matching. Open through October 9, 2026, this position requires flexibility for nights, weekends, and holidays.