Guest Experience Host

Oak View Group; Los Angeles (CA); On-site; USD 26,174 - 30,307; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) Savings Plan

401(k) matching

Paid Time Off

Job summary

Oak View Group is seeking a friendly Host to welcome guests and manage reservations, seating, and guest inquiries. You will coordinate with front-of-house and culinary teams to ensure smooth service and a memorable dining experience in a dynamic venue setting.

The role requires hospitality experience, strong communication, and the ability to work evenings, weekends, and holidays. Competitive hourly pay and full-time benefits are offered at this property.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service or restaurant host experience preferred but not required.
• Experience in hospitality, hotels, restaurants, private clubs, performing arts venues, or entertainment venues is a plus.
• Ability to work evenings, weekends, holidays, and special events.
• Outstanding customer service and interpersonal skills.
• Excellent communication and telephone etiquette.
• Strong organizational and multitasking abilities.
• Ability to remain calm and professional in a fast-paced environment.
• Ability to work collaboratively as part of a team.
• Basic computer and reservation system experience preferred.
• Ability to stand and walk for extended periods.
• Ability to lift and carry heavy objects occasionally.
• Frequent walking, reaching, and bending.

Responsibilities

• Welcome guests with a friendly, professional, and engaging demeanor.
• Manage reservations, walk-in guests, and waitlists using the restaurant reservation system.
• Escort guests to their tables and provide menus as appropriate.
• Answer guest questions regarding menu offerings, restaurant amenities, and venue information.
• Thank guests upon departure and invite them to return.
• Coordinate seating assignments to maximize efficiency while maintaining excellent guest service.
• Communicate effectively with servers, managers, and culinary staff regarding table status and guest needs.
• Monitor dining room activity to ensure smooth service flow and balanced server sections.
• Maintain accurate wait times and keep guests informed of seating availability.
• Assist in preparing the dining room before service and resetting tables as needed.
• Answer telephone calls and assist guests with reservations and general inquiries.
• Update reservation systems with accurate guest information and special requests.
• Maintain organized guest lists and seating charts.
• Assist with administrative duties related to guest services as assigned.
• Assist servers by delivering water, menus, or other guest amenities as needed.
• Help maintain the cleanliness and appearance of the host stand, lobby, and entrance areas.
• Support special events, private dining functions, and VIP guest experiences.
• Collaborate with all front-of-house team members to ensure an exceptional dining experience.
• Follow all company policies, health regulations, and food safety standards.
• Maintain a clean, organized, and safe work environment.
• Practice responsible guest service and maintain professionalism at all times.

Skills

Customer service

Interpersonal skills

Communication

Telephone etiquette

Organizational skills

Multitasking

Teamwork

Guest relations

Reservation system experience

Education

High school diploma or equivalent

Tools

Reservation system

Job description

Oak View Group is seeking a friendly Host to welcome guests and manage reservations, seating, and guest inquiries. You will coordinate with front-of-house and culinary teams to ensure smooth service and a memorable dining experience in a dynamic venue setting.

The role requires hospitality experience, strong communication, and the ability to work evenings, weekends, and holidays. Competitive hourly pay and full-time benefits are offered at this property.