Guest Experience Host — Floor & Services

Forrest Solutions LLC; San Antonio (TX); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

PTO

Job summary

Opensity Solutions' Floor Host in Texas is a client‑facing hospitality role focused on delivering a welcoming, high‑quality environment for guests, employees, and visitors. You will be the front‑line representative of workplace experience, ensuring service standards and smooth floor operations.

The position requires 2–3 years in hospitality or related roles, strong customer service skills, and the ability to multitask while maintaining a professional demeanor; lifting 40 lbs and working on site

Qualifications

• High school diploma or equivalent required.
• 2–3 years of experience in hospitality, customer service, workplace services, reception, or related guest‑facing roles preferred.
• Basic proficiency in Microsoft Office Suite and familiarity with scheduling, reservation, or workplace service systems is preferred.

Responsibilities

• Welcome and greet guests, employees, and visitors in a professional and friendly manner.
• Engage with guests to understand needs and provide personalized assistance and recommendations.
• Serve as a knowledgeable resource regarding workplace services, amenities, menus, events, and building offerings.
• Respond promptly to guest inquiries, concerns, and service requests with professionalism and empathy.
• Ensure a high level of guest satisfaction by anticipating needs and delivering proactive service.
• Manage floor operations, including seating coordination, reservations, and walk‑in flow where applicable.
• Collaborate with service teams (kitchen, facilities, workplace services) to ensure timely service delivery.
• Maintain cleanliness, organization, and visual presentation of guest and common areas.
• Monitor workplace areas to ensure safety, cleanliness, and operational standards are consistently met.
• Assist in coordinating special events, meetings, and guest experiences.
• Support conflict resolution by addressing guest concerns calmly and escalating when necessary.
• Conduct routine checks to ensure compliance with health, safety, and hygiene standards.
• Collect and document guest feedback to support service improvement initiatives.
• Support reporting of guest interactions, service trends, and operational observations.
• Participate in training programs to continuously improve service delivery and workplace experience quality.

Skills

Customer service

Hospitality mindset

Interpersonal skills

Calm under pressure

Multitasking

Conflict resolution

Teamwork

Professional demeanor

Workplace operations

Physical fitness

Lifting ability

Education

High school diploma or equivalent

Tools

Microsoft Office

Scheduling/reservation systems

Job description

Opensity Solutions' Floor Host in Texas is a client‑facing hospitality role focused on delivering a welcoming, high‑quality environment for guests, employees, and visitors. You will be the front‑line representative of workplace experience, ensuring service standards and smooth floor operations.

The position requires 2–3 years in hospitality or related roles, strong customer service skills, and the ability to multitask while maintaining a professional demeanor; lifting 40 lbs and working on site