Floor Concierge: Meeting Space & Guest Experience Lead

Forrest Solutions LLC; Florham Park (NJ); On-site; USD 18,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions, a leading tech-enabled managed services firm, seeks a Floor Host to deliver hospitality-driven support on our office floors. You will greet guests, guide them to the right people, and ensure a welcoming, professional environment during meetings.

The role requires 2-3 years in service industries, comfort with MS Office, Google Docs, and AV equipment, and the ability to multitask in a fast-paced setting.

Qualifications

• 2-3 years' experience working in a service industry such as Hotel and Restaurant, Hospitality and/or Event Planning preferred
• Must have strong technical skills (Microsoft Office Suite, Google docs, audio/visual equipment)
• Able to stand for long periods of time
• Works well in a fast-paced environment
• Good listening and professional demeanor
• Must be able to navigate clients of every professional level.
• Maintain a high level of professional appearance and demeanor

Responsibilities

• Provide real-time support for meetings on all office floors, connect with meeting organizers and guests as meetings begin.
• Prior to meetings, verify room requirements via email to ensure client’s expectations are met.
• Continuously perform floor tours and ensure the entire space is in optimal appearance and condition.
• Utilize tools and resources to identify creative solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution.
• Keep abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person, through email, and on telephone.
• Advocating for the client’s hoteling culture and mobile way of working by supporting guests and visitors who need help securing workspace.
• Verify occupancy of rooms and reclaim unused meeting space as appropriate.
• Optimize meeting rooms and workspaces, making sure space that is reserved is used.
• Monitoring all meeting rooms for participants arriving/leaving with scheduled timing, rooms booked that have no show and the correct number of participants booked and closes work area at scheduled times, ensuring full preparation for operation/function.
• Work with the facility maintenance team to ensure that the space remains pristine.
• This includes ticketing and emailing any issues such as furniture stains, damaged carpet, lighting issues, etc.
• Provide a contact card for additional in-meeting support and return upon completion to reset the room for the following meeting.

Skills

Microsoft Office

Google Docs

Audio/Visual equipment

Customer service

Stand for long periods

Fast-paced environment

Job description

Opensity Solutions, a leading tech-enabled managed services firm, seeks a Floor Host to deliver hospitality-driven support on our office floors. You will greet guests, guide them to the right people, and ensure a welcoming, professional environment during meetings.

The role requires 2-3 years in service industries, comfort with MS Office, Google Docs, and AV equipment, and the ability to multitask in a fast-paced setting.