Floor Host & Guest Experience Lead

Forrest Solutions LLC; Atlanta (GA); On-site; USD 2,066,000 - 2,908,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions is seeking a Floor Host to deliver a hospitality‑driven experience on our office floors, assisting guests and directing them to the right resources. You will verify meeting room needs, perform floor tours, and ensure spaces are clean, organized, and ready for sessions.

Responsibilities include real‑time meeting support, coordinating with organizers, and maintaining professional demeanor while helping clients at all levels in a fast‑paced environment.

Qualifications

• 2-3 years’ experience in a service industry such as Hotel and Restaurant, Hospitality and/or Event Planning preferred.
• Must have strong technical skills (Microsoft Office Suite, Google docs, audio/visual equipment)
• Able to stand for long periods of time
• Works well in a fast‑paced environment
• Good listening and professional demeanor
• Must be able to navigate clients of every professional level
• Maintain a high level of professional appearance and demeanor

Responsibilities

• Provide real‑time support for meetings on all office floors, connect with meeting organizers and guests as meetings begin.
• Prior to meetings, verify room requirements via email to ensure client’s expectations are met.
• Continuously perform floor tours and ensure the entire space is in optimal appearance and condition.
• Utilize tools and resources to identify creative solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution.
• Keep abreast of all in‑house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person, through email, and on telephone.
• Advocating for the client’s hoteling culture and mobile way of working by supporting guests and visitors who need help securing workspace.
• Verify occupancy of rooms and reclaim unused meeting space as appropriate.
• Optimize meeting rooms and workspaces, making sure space that is reserved is used.
• Monitoring all meeting rooms for participants arriving/leaving with scheduled timing, rooms booked that have no show and the correct number of participants booked and closes work area at scheduled times, ensuring full preparation for operation/function.
• Work with the facility maintenance team to ensure that the space remains pristine. This includes ticketing and emailing any issues such as furniture stains, damaged carpet, lighting issues, etc.
• Provide a contact card for additional in‑meeting support and return upon completion to reset the room for the following meeting.

Skills

Customer service

Communication

Technical literacy

Adaptability

Tools

Microsoft Office

Google Docs

AV equipment

Job description

Opensity Solutions is seeking a Floor Host to deliver a hospitality‑driven experience on our office floors, assisting guests and directing them to the right resources. You will verify meeting room needs, perform floor tours, and ensure spaces are clean, organized, and ready for sessions.

Responsibilities include real‑time meeting support, coordinating with organizers, and maintaining professional demeanor while helping clients at all levels in a fast‑paced environment.