Guest Experience Host - Fast-Paced Front of House

The Cheesecake Factory; Cleveland (OH); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Paid vacation and sick time

Medical, Dental, Vision insurance

50% off shift meals and 25% dining for

Faster pay available next day

Discounts on cell phone, gym, movie, &

Job summary

The Cheesecake Factory is seeking a friendly Host in Cleveland, OH. You will greet guests, seat them using a careful rotation, and manage the waitlist and reservations to ensure smooth, enjoyable dining experiences.

A strong guest-service mindset and reliability are essential for thriving in our fast-paced environment. Join our team where training and growth are supported, and where benefits include flexible scheduling, employee discounts, and opportunities to advance within a nationally

Qualifications

• Experience in restaurant or hospitality preferred.
• Strong communication and guest service skills.
• Dependable, punctual and team-oriented.

Responsibilities

• Greet guests warmly to create a positive first impression.
• Seat guests using floor plan and rotation to promote satisfaction.
• Provide accurate wait times and manage reservations for smooth flow.
• Support front-of-house operations and teamwork to enhance guest experience.
• Answer phones promptly and assist with general questions.
• Follow instructions with attention to detail and consistency.
• Own sidework and complete closing tasks.
• Multitask and stay organized in a fast-paced environment.
• Maintain speed and efficiency as part of a full-service team.

Skills

Customer service

Communication

Reliability

Teamwork

Job description

The Cheesecake Factory is seeking a friendly Host in Cleveland, OH. You will greet guests, seat them using a careful rotation, and manage the waitlist and reservations to ensure smooth, enjoyable dining experiences.

A strong guest-service mindset and reliability are essential for thriving in our fast-paced environment. Join our team where training and growth are supported, and where benefits include flexible scheduling, employee discounts, and opportunities to advance within a nationally