Guest Experience Host | Flexible Hours & Fast Pay

The Cheesecake Factory; Westlake (OH); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Perks & discounts

Recognition awards

HELP Fund

Community events

Fortune 100 listing

Job summary

The Cheesecake Factory in Westlake, OH is seeking a friendly Host to greet guests, seat them, and manage the waitlist with a welcoming, professional demeanor. You’ll quote wait times, handle reservations, and help guests explore our menu and bakery case to ensure a memorable first impression.

Ideal candidates bring hospitality experience, excellent communication, reliability, and a team-focused attitude. The role supports a fast-paced, full-service restaurant with flexible hours, including

Qualifications

• Previous restaurant, hospitality, customer service, or food service experience preferred.
• Strong communication and interpersonal skills with a focus on guest service.
• Dependable, dedicated, reliable, and punctual with a strong work ethic.
• Adaptable and patient, taking pride in providing excellent guest relations.
• Team player with a positive, patient attitude.
• Ability to lift up to 35 pounds, stand for extended periods, bend, reach and twist.
• Must be at least 18 years old.

Responsibilities

• Warmly greet guests creating a positive first impression.
• Use a floor plan and follow a seating rotation to assign tables promoting guest satisfaction.
• Provide accurately quoted wait times while managing reservations to support smooth guest flow.
• Play an important role in front of house operations, supporting teamwork to enhance the overall guest experience.
• Answer phones with a sense of urgency, helping guests with general questions.
• Follow instructions with attention to detail and consistency.
• Demonstrate ownership of sidework and closing tasks.
• Multitask and work well under pressure while maintaining cleanliness and organization.
• Work with speed and efficiency in a fast paced, full-service restaurant.

Skills

Customer service

Communication

Team player

Reliable

Job description

The Cheesecake Factory in Westlake, OH is seeking a friendly Host to greet guests, seat them, and manage the waitlist with a welcoming, professional demeanor. You’ll quote wait times, handle reservations, and help guests explore our menu and bakery case to ensure a memorable first impression.

Ideal candidates bring hospitality experience, excellent communication, reliability, and a team-focused attitude. The role supports a fast-paced, full-service restaurant with flexible hours, including