Guest Experience Host — Flexible Hours & Growth

The Cheesecake Factory Incorporated; Wichita (KS); On-site; USD 19,286 - 23,419; Full time

Benefits offered by this job

50% off shift meals

25% discount when dining with friends

Paid vacation and sick time

Medical, Dental, Vision coverage

Virtual Care and mental health support

Career advancement opportunities

Training and development programs

Recognition programs

Job summary

The Cheesecake Factory Incorporated is seeking a friendly and resourceful Host to greet guests, manage seating and reservations, and ensure a smooth dining experience in a fast-paced, full-service restaurant. This role emphasizes guest interaction, accuracy in wait times, and collaboration with the team.

Ideal candidates are customer-service oriented, dependable, and able to multitask while maintaining a welcoming atmosphere and high standards of hospitality.

Qualifications

• Experience in restaurant or hospitality settings preferred.
• Strong communication and guest-service orientation required.
• Reliable, punctual team player with positive attitude.

Responsibilities

• Warmly greet guests and create a positive first impression.
• Use a floor plan and seating rotation to assign tables for guest satisfaction.
• Provide accurate wait times and manage reservations to ensure smooth flow.
• Support front-of-house operations and teamwork to enhance guest experience.
• Answer phones and assist with general questions.
• Complete sidework and closing tasks with attention to detail.
• Maintain cleanliness and organization in a fast-paced environment.

Skills

Hospitality experience

Customer service

Communication

Teamwork

Dependability

Punctuality

Adaptability

Lift up to 35 lbs

Stand for long periods

Job description

The Cheesecake Factory Incorporated is seeking a friendly and resourceful Host to greet guests, manage seating and reservations, and ensure a smooth dining experience in a fast-paced, full-service restaurant. This role emphasizes guest interaction, accuracy in wait times, and collaboration with the team.

Ideal candidates are customer-service oriented, dependable, and able to multitask while maintaining a welcoming atmosphere and high standards of hospitality.