Guest Experience Host - Cruise Ship Dining

Hornblower Corp; Norfolk (VA); On-site; USD 17,000 - 25,000; Full time

Job summary

Hornblower Corp aboard our scenic passenger vessel in Norfolk is seeking a Server Assistant to support servers, deliver food and beverages, and help create unforgettable cruise experiences on the water.

You’ll greet guests, set up dining rooms, maintain clean service stations, answer questions about menus and routes, and work nights, weekends, and holidays as required. High school diploma and strong customer service skills are a must.

Qualifications

• High School Diploma or equivalent is required.
• Strong customer service, communication, and interpersonal skills are essential.
• Previous hospitality experience is a plus.

Responsibilities

• Provide warm, attentive hospitality to guests throughout their cruise experience.
• Assist servers with delivering food and beverages and clearing used dishes and glassware.
• Scrape, stack, and transport tableware to the galley for cleaning.
• Set up and break down dining rooms and service stations.
• Maintain clean, safe, and organized guest areas and service stations.
• Assist with greeting and seating guests in a welcoming and efficient manner.
• Provide guests with information about menus, service, entertainment, cruise routes, and points of interest.
• Support teammates and complete additional duties as assigned.

Skills

Customer service

Communication

Interpersonal skills

Education

High School Diploma or equivalent

Job description

Hornblower Corp aboard our scenic passenger vessel in Norfolk is seeking a Server Assistant to support servers, deliver food and beverages, and help create unforgettable cruise experiences on the water.

You’ll greet guests, set up dining rooms, maintain clean service stations, answer questions about menus and routes, and work nights, weekends, and holidays as required. High school diploma and strong customer service skills are a must.