Guest Experience Host: Create Personal, Memorable Moments

Kimpton Hotels & Restaurants; Charlotte (NC); On-site; USD 21,000 - 26,000; Full time

Job summary

Kimpton Hotels & Restaurants in Charlotte, North Carolina, is hiring a host for our restaurant to greet guests, manage reservations, and ensure an outstanding guest experience. You will coordinate seating, answer inquiries, and help create personally memorable moments for guests.

The role emphasizes hospitality, teamwork, and a flexible schedule, including weekends and evenings. The company offers a supportive environment with opportunities to grow within boutique hospitality.

Qualifications

• Customer service or hospitality experience preferred.
• Ability to prioritize multiple tasks in a dynamic environment.
• Able to learn, retain, and present menu and allergy information to guests.
• Familiarity with restaurant POS and reservation systems.

Responsibilities

• Greet restaurant guests and provide information.
• Coordinate reservations and seating for daily/nightly service.
• Act as advocate for the restaurant and create personal guest experiences.
• Maintain host stand, phones, and paperwork.
• Support servers by refilling beverages and bussing tables.
• Perform other restaurant and customer service tasks as needed.

Skills

Customer service

Hospitality

Multi-tasking

Product knowledge

POS knowledge

Tools

POS system

Reservation system

Job description

Kimpton Hotels & Restaurants in Charlotte, North Carolina, is hiring a host for our restaurant to greet guests, manage reservations, and ensure an outstanding guest experience. You will coordinate seating, answer inquiries, and help create personally memorable moments for guests.

The role emphasizes hospitality, teamwork, and a flexible schedule, including weekends and evenings. The company offers a supportive environment with opportunities to grow within boutique hospitality.