Guest Experience Host

Kimpton Hotels & Restaurants; Chicago (IL); On-site; USD 26,000 - 28,000; Full time

Job summary

Kimpton Hotels & Restaurants in Chicago is seeking a front desk host to warmly welcome guests, manage reservations, and coordinate seating with a focus on personalized, high-quality hospitality.

The role requires excellent communication, ability to multitask, knowledge of POS and reservation systems, and flexible availability including weekends and holidays. Compensation includes $19–$20 per hour with benefits.

Qualifications

• Previous customer service or hospitality experience preferred.
• Able to prioritize multiple tasks in a dynamic environment.
• Able to learn, retain, and present product, menu and allergy information to guests.
• Knowledge of or ability to learn the restaurant POS system and reservation system.
• Excellent interpersonal communication skills and a passion for hospitality.
• Food Handler Certification (if applicable).
• Flexible schedule; weekends, nights and holidays when needed.

Responsibilities

• Greet restaurant guests, be knowledgeable about the area and provide information when asked.
• Provide fair and consistent seating of guests.
• Accurately handle paperwork, stock and tidy the host stand.
• Receive incoming calls, accurately book reservations for guests.
• Taking room service orders if applicable.
• Check floor and tables for accuracy and cleanliness, assist in bussing tables.
• Help servers by refilling beverages when needed.
• Perform other restaurant and customer service related requests for guests.
• We all wear multiple hats here; may take on other responsibilities.

Skills

Customer service

Hospitality

Multi-tasking

Communication skills

Attention to detail

Menu knowledge

Allergy information

POS system knowledge

Reservation system knowledge

Flexibility

Tools

Point-of-Sale (POS) system

Reservation system

Job description

Kimpton Hotels & Restaurants in Chicago is seeking a front desk host to warmly welcome guests, manage reservations, and coordinate seating with a focus on personalized, high-quality hospitality.

The role requires excellent communication, ability to multitask, knowledge of POS and reservation systems, and flexible availability including weekends and holidays. Compensation includes $19–$20 per hour with benefits.