Guest Experience Host

Kimpton Hotels & Restaurants; Wisconsin; On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401k

Job summary

Kimpton Hotels & Restaurants is seeking an enthusiastic host/hostess to provide warm, professional information to guests, coordinate reservations, and seat guests with a focus on creating memorable, personal experiences.

As part of a lively restaurant team, you will manage phone and in-person bookings, check seating flow, and support servers as needed while maintaining a welcoming atmosphere for all guests and ensuring smooth daily operations.

Qualifications

• Previous customer service or hospitality experience preferred.
• Able to prioritize multiple tasks in a dynamic environment.
• Able to learn, retain, and present product, menu and allergy information to guests.
• Knowledge of or ability to learn the restaurant point-of-sale system and reservation system.
• Excellent interpersonal communication skills, a real passion for hospitality, and you love crafting unique and memorable experiences for guests.
• Food Handler Certification (if applicable).
• Flexible schedule and are able to work weekends, nights, and holidays when needed.

Responsibilities

• Greet all restaurant guests, be knowledgeable about the area and provide information when asked.
• Provide fair and consistent seating of guests.
• Accurately handle paperwork, stock and tidy the host stand.
• Receive incoming calls, accurately book reservations for guests.
• Taking room service orders if applicable.
• Check floor and tables for accuracy and cleanliness, assist in bussing tables.
• Help servers by refilling beverages when needed.
• Perform other restaurant and customer service related requests for guests.
• We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job description at times, as we all do.

Skills

Customer service

Hospitality

Communication

Multi-tasking

Flexibility

Tools

POS system

Reservation system

Job description

Kimpton Hotels & Restaurants is seeking an enthusiastic host/hostess to provide warm, professional information to guests, coordinate reservations, and seat guests with a focus on creating memorable, personal experiences.

As part of a lively restaurant team, you will manage phone and in-person bookings, check seating flow, and support servers as needed while maintaining a welcoming atmosphere for all guests and ensuring smooth daily operations.