Guest Experience Host — Casino Front-of-House & Warm Service

Caesars Entertainment Corporation; Chester (Delaware County); On-site; USD 19,000 - 25,000; Full time

Job summary

Caesars Entertainment in Chester, PA seeks a hospitality-focused host/hostess to deliver exceptional guest experiences. You greet guests, seat them with a warm welcome, and ensure smooth table turnover while maintaining a lively, positive atmosphere in a smoke-friendly casino environment.

You will know daily hours, promotions, and rewards programs, provide fast, accurate service, and promote Total Rewards. Strong public relations and willingness to adapt to schedule changes are essential to

Qualifications

• High school diploma or equivalent.
• Outstanding public relations skills and outgoing personality.
• Knowledge of MICROS system preferred.
• Able to change schedule with short notice.
• Is able to work in smoke filled environment, and is able to sit and stand for prolonged periods of time.

Responsibilities

• Immediately greets and seats guests with a smile and initiates the execution of the “great service experience”.
• Responsible for seating and rotating lines while recognizing and developing rapport with our Seven Stars, Diamond and Platinum guests.
• Performs “satisfaction checks” when not seating guests.
• Oversees duties performed by the Bus Persons to ensure fast and efficient turnaround of tables.
• Entertains guests and creates a fun-filled environment by circulating throughout public areas of the facility as assigned.
• Maintains knowledge of all menu items and other pertinent information regarding the outlet.
• Promotes Harrah’s and acts in a professional and courteous manner.
• Exhibits a positive, outgoing personality.
• Performs “station” and “side work” checks, voids checks as directed by policy and assists with administrative duties as assigned Position is located in a cigarette-smoke environment.

Skills

Public relations

Customer service

Education

High school diploma or equivalent

Tools

MICROS system

Job description

Caesars Entertainment in Chester, PA seeks a hospitality-focused host/hostess to deliver exceptional guest experiences. You greet guests, seat them with a warm welcome, and ensure smooth table turnover while maintaining a lively, positive atmosphere in a smoke-friendly casino environment.

You will know daily hours, promotions, and rewards programs, provide fast, accurate service, and promote Total Rewards. Strong public relations and willingness to adapt to schedule changes are essential to