Guest Experience Host - Warm Welcomes & Seating

Live! Casino & Hotel Philadelphia

Philadelphia (Philadelphia County)

On-site

USD 21,000 - 30,000

Full time

2 hours ago

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Benefits offered by this job

Health coverage

Life insurance

Disability insurance

Retirement match

Bonus program

Merit increases

Leadership development

Tuition reimbursement

Free parking

Discounted meals

Travel discounts

Job summary

Live! Casino & Hotel Philadelphia seeks a friendly Host to greet guests at the door, guide them to seating, and engage in warm conversation. You’ll support smooth, high-volume service and help create a welcoming first impression for every guest.

Responsibilities include managing reservations, answering calls, maintaining accurate wait times, and assisting with occasional bussing to speed seating. RAMP certification and weekend/evening availability are required.

Qualifications

Must be RAMP certified.
Reading and writing abilities are frequently utilized, often when recording and reviewing reservations and table assignment system.
Must be able to read, review and understand seating charts.
Basic mathematical skills are used frequently.
High school diploma or equivalent or equivalent work experience in a high volume, service focused environment.

Responsibilities

Greet customers as they arrive and thank them for their patronage upon departure.
Accommodate special needs or requests to meet groups' requirements.
Ensure compliance with all regulatory controls and the State Gaming Agency.
Answer the phones and take messages/reservations.
Maintain an accurate wait when necessary.
Occasional bussing of tables to expedite seating of waiting guests.
Communicate effectively with guests, employees, and third parties to reflect the venue, the brand and the company.