Guest Experience Host & Cashier (Fast-Paced Casino)

PENN Entertainment, Inc.; Lake Charles (LA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off (policy varies by local)

Job summary

PENN Entertainment, Inc. in Lake Charles, LA is seeking team members for a guest service role in a fast-paced restaurant environment. You will greet guests, manage seating and waitlists, operate the POS system, process payments, and support servers to ensure a smooth dining experience.

The role requires excellent communication, reliability, and flexibility to work nights, weekends, and holidays. Base salary is part of a comprehensive Total Rewards package with benefits starting day one and

Qualifications

• High School Diploma or equivalent.
• Prior customer service experience in a fast-paced environment preferred.
• Previous cash handling experience a plus.
• Excellent customer service and interpersonal skills.
• Excellent written and verbal communication; fluent in English.
• Ability to operate a POS system and make change.
• Basic math skills (add/subtract/multiply/divide).
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Available to work required schedule which may include nights, weekends, holidays, and overtime as needed.

Responsibilities

• Greets guests in a friendly, courteous manner and arranges for seating according to guest preference and table availability; monitors room atmosphere.
• Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures.
• Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.
• Operates a cash register/P.O.S. System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.
• Familiar with restaurant food menu, including description, price, add-ons, and beverages.
• Gives cash refunds or Credit memorandums as directed by Supervisor/Manager.
• Coordinates and controls the flow of the restaurant.
• Assigns stations to servers and bus persons.
• Supervises the restaurant in the absence of the Restaurant Supervisor/Manager.
• Assists wait staff and bus persons in their duties (e.g., refill water glasses and coffee cups, help pre-bus and bus tables, attend to guest needs) as necessary, or required.
• Resolves service issues according to established guidelines.
• Ensures dining and serving areas are set up and maintained according to standard.

Skills

Customer service

Cash handling

Interpersonal skills

English fluency

Education

High school diploma or equivalent

Tools

POS system

Job description

PENN Entertainment, Inc. in Lake Charles, LA is seeking team members for a guest service role in a fast-paced restaurant environment. You will greet guests, manage seating and waitlists, operate the POS system, process payments, and support servers to ensure a smooth dining experience.

The role requires excellent communication, reliability, and flexibility to work nights, weekends, and holidays. Base salary is part of a comprehensive Total Rewards package with benefits starting day one and