Casino Food Server: Fast-Paced, Guest‑Focused Role

L'Auberge Baton Rouge; Baton Rouge (LA); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

PENN Entertainment is seeking team members in Baton Rouge to deliver fast and friendly service to guests and staff. You will operate a POS system, handle cash, and help maintain a clean dining area in a high energy setting.

Qualifications include 18+, alcohol permit, strong English, and a proven ability to work nights, weekends, and holidays. Previous front-of-house experience is a plus; appearance standards apply.

Qualifications

• Must be at least 18 years old.
• Obtain and maintain valid alcohol serving permits.
• Prior customer service in a fast paced environment preferred.
• Previous front of house experience in a high volume restaurant preferred.
• Read, write, speak and understand English.
• Excellent customer service/communication skills.
• Available to work required schedule which may include nights, weekends, holidays and overtime as needed.
• Must meet professional appearance standards as prescribed by company policy.
• Able to work at a fast pace in an often crowded/noisy environment.
• Must be able to accurately and quickly process all cash transactions.

Responsibilities

• Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff
• Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities
• Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards
• Resolves service issues according to the service recovery toolbox
• Knows and promotes current casino events and programs and can give guests directions to all casino areas
• Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play

Skills

Customer service

Cash handling

English proficiency

Fast-paced adaptability

Tools

POS System

Job description

PENN Entertainment is seeking team members in Baton Rouge to deliver fast and friendly service to guests and staff. You will operate a POS system, handle cash, and help maintain a clean dining area in a high energy setting.

Qualifications include 18+, alcohol permit, strong English, and a proven ability to work nights, weekends, and holidays. Previous front-of-house experience is a plus; appearance standards apply.