Guest Experience Host — Boutique Hotel Dining

HEI Hotels & Resorts; Atlanta (GA); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Vacation and sick time

401(k) with matching

Discount programs

Job summary

HEI Hotels & Resorts seeks a Host/Hostess at Kimpton Sylvan Hotel to greet guests, seat them, and ensure a memorable dining experience. You will maintain seating flow, coordinate with team members, and manage guest requests with professionalism.

Responsibilities include logbook entries, dining room setup, reservations coordination, and dependable attendance. This role emphasizes friendly service, teamwork, and clear communication in a bustling restaurant environment.

Qualifications

• Ability to comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials.
• Ability to remember, recite and promote the variety of menu items.
• Ability to move throughout a crowded room to seat guests with or without reasonable accommodation.
• Ability to effectively deal with customer complaints and concerns in a friendly and positive manner.
• Ability to establish and maintain effective working relationships with associates, customers, and patrons.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Responsibilities

• Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu.
• Read, maintain, and make daily entries in the logbook to coordinate communication between shifts and management.
• Maintain proper set-up of dining room.
• Receive records and make any necessary arrangements for reservations and special functions in the restaurant.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Skills

Guest service

Communication

Memory for details

Teamwork

Multitasking

Job description

HEI Hotels & Resorts seeks a Host/Hostess at Kimpton Sylvan Hotel to greet guests, seat them, and ensure a memorable dining experience. You will maintain seating flow, coordinate with team members, and manage guest requests with professionalism.

Responsibilities include logbook entries, dining room setup, reservations coordination, and dependable attendance. This role emphasizes friendly service, teamwork, and clear communication in a bustling restaurant environment.