Guest Experience & Hospitality Ops Manager

redrobin; Parker (SD); On-site; USD 58,000 - 61,000; Full time

Benefits offered by this job

Uncapped bonus

Referral bonuses

Free shift meal

50% family discount

Holidays off

Growth opportunities

Job summary

Red Robin Parker, SD is seeking a Restaurant Service Manager to oversee daily restaurant operations across shifts, ensuring smooth service and consistent hospitality. You will act as a brand ambassador, upholding standards and delivering memorable experiences to guests.

This role offers opportunities for growth, an uncapped bonus program, referral bonuses, meal benefits, and strong company culture. Lead a team focused on execution and hospitality while driving improvement.

Qualifications

• Must be 21 years of age.
• 2 years of management experience.
• Open availability (nights, weekends, holidays).
• Reliable transportation.
• Strong communication and exceptional leadership skills. Ability to motivate, inspire, and develop a passionate team.
• Strong P&L knowledge.
• Able to obtain required certifications/permits as state/local law requires.
• Working knowledge in Microsoft Excel, Outlook & Word.

Responsibilities

• Oversee day-to-day restaurant operations across shifts.
• Uphold brand standards and deliver hospitality-focused guest experiences.
• Foster a culture of continuous improvement and teamwork.

Skills

Leadership

Communication

Motivation

Team development

Tools

Workday

Aloha

NBO

Hotschedules

Microsoft Excel

Outlook

Word

Job description

Red Robin Parker, SD is seeking a Restaurant Service Manager to oversee daily restaurant operations across shifts, ensuring smooth service and consistent hospitality. You will act as a brand ambassador, upholding standards and delivering memorable experiences to guests.

This role offers opportunities for growth, an uncapped bonus program, referral bonuses, meal benefits, and strong company culture. Lead a team focused on execution and hospitality while driving improvement.