Guest Experience Leader | Uncapped Bonus & Growth

Red Robin; Castle Rock (WA); On-site; USD 58,000 - 61,000; Full time

Benefits offered by this job

Uncapped bonus

Referral bonuses

Free shift meal

50% family discount on Red Robin food

Closed on Thanksgiving and Christmas

Growth opportunities

Job summary

Red Robin Restaurant is seeking a Restaurant Service Manager to oversee day-to-day operations across shifts, delivering hospitality and an exceptional guest experience.

This role requires 2+ years of management experience, strong leadership, and P&L knowledge. The position offers opportunities for growth and professional development within a culture that values teamwork, accountability, and guest satisfaction.

Qualifications

• Must be 21 years of age
• 2 years of management experience
• Open availability including nights, weekends, holidays
• Strong communication and leadership skills
• Motivate, inspire and develop a passionate team
• Strong P&L knowledge
• Experience with Microsoft Excel, Outlook & Word
• Experience with Workday, Aloha, NBO, and Hot schedules

Responsibilities

• Oversee day-to-day operations during shifts to ensure seamless service
• Act as brand ambassador, uphold standards and deliver hospitality
• Create memorable guest experiences and foster continuous improvement
• Lead and develop a high-performing restaurant team
• Ensure compliance with health codes and company policies

Skills

Leadership

Communication

Team motivation

P&L knowledge

Management experience

Tools

Microsoft Excel

Outlook

Word

Workday

Aloha

NBO

HotSchedules

Job description

Red Robin Restaurant is seeking a Restaurant Service Manager to oversee day-to-day operations across shifts, delivering hospitality and an exceptional guest experience.

This role requires 2+ years of management experience, strong leadership, and P&L knowledge. The position offers opportunities for growth and professional development within a culture that values teamwork, accountability, and guest satisfaction.