Guest Experience & Hospitality Leader

Ricoh USA, Inc.; Omaha (NE); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Disability insurance

401K plan

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Tuition assistance

Paid vacation

Paid holidays

Job summary

Ricoh USA, Inc. in Omaha, NE seeks a Hospitality & Event Coordinator to deliver exceptional service across hospitality, concierge, and workplace services. You will lead a team, coordinate events, manage conference spaces, and partner with IT, AV, and facilities to ensure a flawless client experience.

The role emphasizes customer-focused leadership, staff development, and proactive program improvement to reflect Ricoh's standards of service excellence in a dynamic environment.

Qualifications

• High School Diploma or equivalent required.
• Associate's or Bachelor's degree preferred.

Responsibilities

• Manage and provide leadership to employees supporting workplace productivity, hospitality, concierge, meeting room services, and customer experience programs.
• Conduct and support employee performance reviews, coaching conversations, and development initiatives.
• Organize team meetings, establish priorities, and develop action plans to drive operational excellence.
• Manage staffing schedules and staffing matrices, including securing coverage for planned and unplanned absences.
• Interview, assess, and onboard new team members.
• Guide Site Managers and assist with employee relations and performance management matters.
• Serve as a visible ambassador for both Ricoh and the client organization by delivering exceptional customer service.
• Coordinate hospitality-facing roles including reception, lobby services, guest relations, and client experience support.
• Welcome visitors and guests, manage access procedures, issue visitor badges, and coordinate parking validations.
• Develop innovative ideas and programs that enhance the workplace and visitor experience.
• Manage conference room scheduling, meeting room conflicts, and workplace productivity services.
• Ensure meeting spaces are fully prepared and equipped prior to scheduled events.
• Coordinate with AV, IT, Facilities, Security, and other cross-functional teams to support meetings and events.
• Oversee workplace technologies and meeting room management systems, including reporting and utilization tracking.
• Support executive-level stakeholders with meeting coordination and administrative services.
• Oversee catering programs, beverage services, and hospitality-related vendor relationships.
• Coordinate internal and external meetings, executive visits, conferences, and special events.
• Process, track, and follow up on catering requests while ensuring high-quality service delivery.
• Manage vendor procurement activities, review invoices, and validate billing for payment processing.
• Prepare facilities and coordinate logistics for client visits and special events.
• Develop, maintain, and enforce SOPs related to workplace services, visitor management, mail operations, onboarding procedures, office seating, and other workplace functions.
• Prepare monthly management reports and customized client reporting.
• Coordinate projects, communications, documentation, presentations, and other administrative initiatives.
• Maintain company directories, phone lists, and workplace records.
• Assist with facility operations, inventory management, supply replenishment, and workplace organization.
• Monitor hospitality and workplace environments to ensure a professional appearance and operational readiness.

Job description

Ricoh USA, Inc. in Omaha, NE seeks a Hospitality & Event Coordinator to deliver exceptional service across hospitality, concierge, and workplace services. You will lead a team, coordinate events, manage conference spaces, and partner with IT, AV, and facilities to ensure a flawless client experience.

The role emphasizes customer-focused leadership, staff development, and proactive program improvement to reflect Ricoh's standards of service excellence in a dynamic environment.