Warmth-First Guest Host & Membership Guide

Grotto Social Baths; Miami (FL); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health benefits

Discounts on cafe items

Discounts on retail products

Growth opportunities

Job summary

Grotto Social Baths is seeking a Community Host in Miami to welcome guests and guide them through memberships and bathhouse rituals. You’ll check in guests, recognize returning members, and create a warm, personalized experience from arrival to departure.

You’ll work at the front desk, manage bookings, answer inquiries, and help guests navigate our wellness journey with authentic conversation and care. This role prioritizes hospitality, presence, and community.

Qualifications

• 1–3 years in a high-touch hospitality role such as reception, boutique hotel, private club, or similar.
• Exceptional communication and interpersonal skills, warm and professional in every interaction.
• Comfort with reservation software, booking systems, and POS platforms.
• Natural organizational ability with the skill to manage multiple guest priorities.

Responsibilities

• Check-In & Front Desk Operations: welcome guests by name, manage check-ins, verify bookings, process payments, and assist with retail transactions.
• Guest Relations & Hospitality: cultivate authentic relationships with members and guests; make guests feel known and valued.
• Facility Awareness & Communication: stay briefed on daily operations; coordinate with Experience Guides, Housekeepers, and Café staff.
• Administrative Support: jump in to help across departments; participate in pre-shift huddles; maintain front-of-house supplies.
• Memory for faces and names: remember guests and personal details to personalize service.
• Team-first mentality and professional behavior; contribute to a welcoming, high-touch environment.

Skills

Communication skills

Interpersonal skills

Reservation software

Organization

English fluency

Spanish preferred

Tools

Momence

TRYBE

Mindbody

Job description

Grotto Social Baths is seeking a Community Host in Miami to welcome guests and guide them through memberships and bathhouse rituals. You’ll check in guests, recognize returning members, and create a warm, personalized experience from arrival to departure.

You’ll work at the front desk, manage bookings, answer inquiries, and help guests navigate our wellness journey with authentic conversation and care. This role prioritizes hospitality, presence, and community.