Guide - Berkeley Heights

Bathhouse; Berkeley Heights (NJ); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Free admission

50% service discount

50% retail discount

Restaurant offers

Job summary

Bathhouse in Berkeley Heights, NJ is seeking friendly Guides to greet guests, check them in, answer questions, and help ensure a calm, thoughtful experience from arrival to departure.

You’ll work in a fast-paced, high-touch setting, delivering warm hospitality, clear information about amenities and policies, and a seamless guest journey with supportive teamwork and professionalism.

Qualifications

• Prior hospitality, spa, or customer service experience.
• Warm, welcoming demeanor with strong communication.
• Able to interact with guests in a busy environment.
• Stay calm and professional when issues arise.
• Reliable, punctual, and team-oriented.
• Able to stand/walk for long periods and lift light objects.
• Learn and use reservation or POS systems (training provided).
• Availability for evenings, weekends, and holidays.

Responsibilities

• Greet and welcome guests warmly upon arrival.
• Provide clear orientation and guidance for the Bathhouse experience.
• Answer guest questions about amenities, services, and policies with friendly and accurate information.
• Assist guests with check-in, check-out, and any necessary paperwork or waivers as needed.
• Monitor guest flow and capacity to ensure a comfortable and safe environment.
• Communicate guest feedback, concerns, or incidents promptly to management.
• Promote Bathhouse services and retail offerings when appropriate.
• Uphold Bathhouse’s standards of hospitality, safety, and professionalism at all times.
• Assist with opening, closing, and shift transitions as needed.

Skills

Hospitality exp

Strong communication

Calm under pressure

Reliable and punctual

Team player

Guest interactions

POS/reservation systems

Evenings/weekends flexibility

Tools

POS systems

Reservation software

Job description

Bathhouse is where the sauna meets the social scene. Thermal pools, steam rooms, and elite hands-on treatments — all in a sleek, high-energy space. We're the intersection of wellness and social. Equal parts sanctuary and scene.

We build spaces where anyone, with any body, can show up and feel better leaving than they arrived.

JOB DESCRIPTION

Bathhouse is seeking friendly and attentive Guides to be the welcoming face of our guest experience. In this role, you’ll help guests check in, answer questions, and ensure everyone feels comfortable and cared for throughout their visit. As an integral part of our team, you’ll contribute to creating a calm, thoughtful, and seamless experience from the moment guests arrive.

RESPONSIBILITIES

• Greet and welcome guests warmly upon arrival.
• Provide clear orientation and guidance for the Bathhouse experience.
• Answer guest questions about amenities, services, and policies with friendly and accurate information.
• Assist guests with check-in, check-out, and any necessary paperwork or waivers as needed.
• Monitor guest flow and capacity to ensure a comfortable and safe environment.
• Communicate guest feedback, concerns, or incidents promptly to management.
• Promote Bathhouse services and retail offerings when appropriate.
• Uphold Bathhouse’s standards of hospitality, safety, and professionalism at all times.
• Assist with opening, closing, and shift transitions as needed.

QUALIFICATIONS

• Previous experience in hospitality, spa, wellness, or customer service preferred.
• Warm and welcoming demeanor, with strong communication skills.
• Comfortable interacting with guests in a busy, high-touch environment.
• Ability to stay calm, professional, and solutions-oriented when issues arise.
• Reliable, punctual, and team-oriented.
• Ability to stand and walk for extended periods and assist with light lifting as needed.
• Comfortable learning and using reservation or POS systems (training provided).
• Availability to work evenings, weekends, and holidays as needed.

COMPENSATION & BENEFITS

• Hourly Rate: $20/hr
• Medical, Vision, and Dental insurance available for full-time employees.
• Complimentary unlimited admission to Bathhouse.
• 50% discount on services, retail products, and restaurant offerings.