Spa Front Desk Lead & Guest Experience Manager

The NOW Lower Greenville; Dallas (TX); On-site; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

Job summary

A wellness establishment in Dallas seeks an Assistant Manager to support boutique operations and lead the Experience Guide team. The role focuses on delivering exceptional guest service and operational excellence in a supportive environment that values teamwork. Ideal candidates will have supervisory experience and a passion for guest service. Competitive benefits include health insurance, a 401(k) plan, and paid time off.

Qualifications

• Leadership or supervisory experience in retail, spa, hospitality, or wellness.
• Strong communication and interpersonal skills.
• Ability to coach others in a fast-paced environment.

Responsibilities

• Supervise and motivate Experience Guides to ensure guest satisfaction.
• Lead front desk operations and manage appointment flow.
• Conduct training and team performance coaching.

Skills

Leadership

Guest service

Communication

Problem-solving

Team development

Tools

Booking systems

POS platforms

Job description

A wellness establishment in Dallas seeks an Assistant Manager to support boutique operations and lead the Experience Guide team. The role focuses on delivering exceptional guest service and operational excellence in a supportive environment that values teamwork. Ideal candidates will have supervisory experience and a passion for guest service. Competitive benefits include health insurance, a 401(k) plan, and paid time off.