Guest Experience Front Services Manager

Encore Boston Harbor; Everett (MA); On-site; USD 69,000 - 74,000; Full time

Job summary

Encore Boston Harbor in Everett, MA seeks a Front Service Manager to oversee Valet, Bell & Door, Lost & Found, Business Center and Office Services, ensuring smooth operations and outstanding guest service.

You will lead a team, drive departmental performance, uphold Encore standards, and coordinate with other departments to deliver a flawless guest experience in a fast-paced luxury setting.

Qualifications

• 5+ years of Bell/Door or Valet experience required
• 3 years in a leadership role preferred
• Massachusetts driver’s license required
• Must obtain and maintain Massachusetts Gaming Commission registration or license

Responsibilities

• Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied
• Manages department goals, policies, and procedures; monitors effectiveness and makes improvements
• Oversees performance of team members and maintains records and reports
• Manages customer and guest relations with professionalism and diplomacy
• Keeps informed of new developments and makes recommendations to maximize success
• Responds to guest complaints promptly and resolves issues
• Supports safety and training across the department

Job description

Encore Boston Harbor in Everett, MA seeks a Front Service Manager to oversee Valet, Bell & Door, Lost & Found, Business Center and Office Services, ensuring smooth operations and outstanding guest service.

You will lead a team, drive departmental performance, uphold Encore standards, and coordinate with other departments to deliver a flawless guest experience in a fast-paced luxury setting.