Guest Experience Concierge

Encore Boston Harbor; Everett (MA); On-site; USD 36,000 - 52,000; Part time

Job summary

Encore Boston Harbor in Everett, MA is seeking a Guest Experience Attendant to provide friendly, attentive service to resort guests by phone and in person.

You will coordinate with security, housekeeping, and front desk to manage lost items, assist with printing, and support valet kiosk ticketing while maintaining Wynn service standards.

Requirements include 21+ years old, MA Gaming Commission license, high school diploma, and at least 1 year of guest service experience; fluent English required.

Qualifications

• 21 years of age or older.
• Must obtain MA Gaming Commission registration or license.
• High school diploma or equivalent; 1 year of guest service preferred.
• General computer skills and basic knowledge of Microsoft Office.
• Outstanding organizational, interpersonal and administrative skills.

Responsibilities

• Ensure core values and department standards are applied.
• Coordinate with security, housekeeping and front desk to manage lost items.
• Assist with printing services and valet kiosk ticketing.
• Support guests with valet services questions and damage claims.
• Maintain logs and respond to guest inquiries with Wynn service standards.
• Provide professional and friendly guest interactions and problem resolution.
• Balance priorities and meet deadlines in a high-pressure environment.

Skills

Fluency in English

Guest service

Microsoft Office

Communication

Education

High school diploma

Tools

Microsoft Office

Job description

Encore Boston Harbor in Everett, MA is seeking a Guest Experience Attendant to provide friendly, attentive service to resort guests by phone and in person.

You will coordinate with security, housekeeping, and front desk to manage lost items, assist with printing, and support valet kiosk ticketing while maintaining Wynn service standards.

Requirements include 21+ years old, MA Gaming Commission license, high school diploma, and at least 1 year of guest service experience; fluent English required.