Hotel Housekeeping Floor Supervisor – Guest Experience

Wynnresorts; Everett (MA); On-site; USD 38,000 - 54,000; Full time

Job summary

Encore Boston Harbor in Everett, MA is seeking a Supervisor - Floor - Housekeeping to oversee daily housekeeping operations, ensure room cleanliness, and supervise team members. The role focuses on maintaining Encore standards and conducting inspections for quality control.

You will lead shifts, implement department strategy, train staff, address guest and team concerns, and collaborate with maintenance to uphold service excellence in a high-volume resort environment.

Qualifications

• 21 years of age or older.
• Must obtain and maintain Massachusetts Gaming Commission registration or license.
• High school diploma or equivalent; Bachelor’s degree may be preferred.

Responsibilities

• Oversee daily housekeeping operations and inspections for quality control.
• Supervise housekeeping team members and assist with staffing and training.
• Ensure Encore standards of cleanliness across guest rooms and public areas.
• Promote guest and team member satisfaction and handle requests or issues.
• Maintain compliance with safety policies and department procedures.
• Communicate across departments to support property-wide operations.

Skills

Team supervision

Guest service

Education

High school degree or equivalent

Bachelor's Degree in a related field

Job description

Encore Boston Harbor in Everett, MA is seeking a Supervisor - Floor - Housekeeping to oversee daily housekeeping operations, ensure room cleanliness, and supervise team members. The role focuses on maintaining Encore standards and conducting inspections for quality control.

You will lead shifts, implement department strategy, train staff, address guest and team concerns, and collaborate with maintenance to uphold service excellence in a high-volume resort environment.