Front Office Supervisor - Guest Experience Lead

Highgate Hotels, LP; Miami (FL); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) Retirement Plan with employer

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program

Tuition reimbursement

Job summary

Highgate Hotels is seeking a Front Office Supervisor for YVE Hotel Miami. You will oversee front desk operations, greet guests, manage check-ins and checkouts, and ensure excellent service while supporting revenue goals.

The role requires supervisory ability, strong communication, and flexibility to work varied hours in a vibrant downtown Miami property with a three-meal restaurant and local attractions nearby.

Qualifications

• College coursework in related field helpful.
• Experience in a hotel or related field preferred.
• High School diploma or equivalent required.
• Computer experience required.
• Customer Services experience preferred.
• Flexible and long hours sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally.
• Ability to stand during entire shift.
• Must be able to supervise Front Office staff and communicate effectively.

Responsibilities

• Greet and welcome all guests at the Front Desk per standards.
• Operate PBX console and ensure hotel standards are met.
• Answer inquiries about services, facilities and hours.
• Log and deliver packages, mail and messages to guests/meeting rooms.
• Balance and prepare closing shift paperwork per standards.
• Maintain promotions and guest programs; keep area clean.
• Assist guests with safe deposit boxes and respond to emergencies.

Skills

Customer service

Communication

Supervision

Computer skills

Education

High School diploma

College coursework

Job description

Highgate Hotels is seeking a Front Office Supervisor for YVE Hotel Miami. You will oversee front desk operations, greet guests, manage check-ins and checkouts, and ensure excellent service while supporting revenue goals.

The role requires supervisory ability, strong communication, and flexibility to work varied hours in a vibrant downtown Miami property with a three-meal restaurant and local attractions nearby.