Guest Experience Front Office Supervisor

Garden of the Gods Resort and Club; Colorado Springs (CO); On-site; USD 55,000 - 75,000; Full time

Job summary

The Garden of the Gods Resort and Club seeks an Assistant Front Office Manager to oversee the Front Office team, including valet, concierge, reservations and front desk, ensuring guest satisfaction and smooth operations.

Ideal candidates will have 2+ years in front office supervision, a Bachelor’s degree in Hotel Management or related field, and knowledge of OPERA PMS. Strong English communication and leadership skills are essential for success.

Qualifications

• Bachelor’s degree preferred.
• Minimum 2 years of supervisor experience in hotel front office.
• Knowledge of OPERA Property Management System preferred.

Responsibilities

• Oversee daily operations of Front Office teams (valet, concierge, reservations, front desk).
• Ensure guest satisfaction and resolve guest issues.
• Train, coach and develop Front Office staff to provide flawless service.
• Maintain effective communication between Front Office and other departments.
• Manage room blocks, arrivals, departures, and billing for group bookings.
• Assist in upselling and maximize occupancy and revenue.

Skills

English communication

Team supervision

Education

Bachelor's Degree in Hotel Management or related field

Tools

OPERA PMS

Microsoft Word

Outlook

Excel

Job description

The Garden of the Gods Resort and Club seeks an Assistant Front Office Manager to oversee the Front Office team, including valet, concierge, reservations and front desk, ensuring guest satisfaction and smooth operations.

Ideal candidates will have 2+ years in front office supervision, a Bachelor’s degree in Hotel Management or related field, and knowledge of OPERA PMS. Strong English communication and leadership skills are essential for success.