Guest Experience & Front Office Director

Highgate Hotels L.P.; Denver (CO); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

401(k) Retirement Plan

Paid holidays

Job summary

Highgate Hotels L.P. is seeking a Director of Front Office to oversee Guest Services, Valet, and Front Desk operations in a hospitality setting in Colorado.

The role emphasizes maximizing room revenue, fostering a courteous guest experience, and developing managers and staff across the Rooms Division. The position requires strong leadership, extensive Front Office experience, and proficiency with Windows-based tools and standard office software.

Qualifications

• At least 6 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 2 years of related experience; or a 2-year college degree and 4 or more years of related experience.

Responsibilities

• Ensure operation of Guest Services, Valet, and Front Desk in a courteous, efficient manner.
• Maximize room revenue and productivity while supporting staff development.
• Recruiting support and SOP-compliant interviewing for Rooms division managers.

Skills

Front Office management

Customer service

Leadership

Communication

Education

4-year college degree or higher

Tools

Windows

Spreadsheets

Word processing

Job description

Highgate Hotels L.P. is seeking a Director of Front Office to oversee Guest Services, Valet, and Front Desk operations in a hospitality setting in Colorado.

The role emphasizes maximizing room revenue, fostering a courteous guest experience, and developing managers and staff across the Rooms Division. The position requires strong leadership, extensive Front Office experience, and proficiency with Windows-based tools and standard office software.