Guest Experience Front Desk Supervisor

Mr C. Hotels; Arcadia (CA); Hybrid; USD 28,000 - 40,000; Full time

Job summary

Mr C. Hotels in Arcadia, CA, is seeking a Front Desk supervisor to manage staffing, interview and train front office staff, and operate the MICROS system with accuracy. You will also greet guests and assist with check-in/out, coordinating with Housekeeping and Engineering to fulfill requests.

This role requires calm handling of high-demand situations, a strong work ethic, and flexibility to work nights, weekends, and holidays as part of a collaborative team delivering excellent guest experiences.

Qualifications

• Ability to calmly work with high demand and/or upset guests
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests

Responsibilities

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often
• Accurately check AM and PM discrepancy reports
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs

Skills

Calm under pressure

Strong work ethic

Schedule flexibility

Team player

Job description

Mr C. Hotels in Arcadia, CA, is seeking a Front Desk supervisor to manage staffing, interview and train front office staff, and operate the MICROS system with accuracy. You will also greet guests and assist with check-in/out, coordinating with Housekeeping and Engineering to fulfill requests.

This role requires calm handling of high-demand situations, a strong work ethic, and flexibility to work nights, weekends, and holidays as part of a collaborative team delivering excellent guest experiences.