Guest Experience Front Office Leader - Flexible Schedule

HVMG - Hospitality Ventures Management Group; Louisville (KY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) with match

Paid Time Off and holidays

Discounts on hotel services

PayActive access

Job summary

HVMG - Hospitality Ventures Management Group is seeking a Front Office Manager to oversee all front desk operations and ensure a smooth, welcoming guest experience. You will lead, train, and support the front desk team while managing scheduling, guest relations, and daily reports, driving service excellence across the front office.

You will report to the Director of Rooms or General Manager and play a key role in advancing careers within the hospitality industry, with benefits that support

Qualifications

• Hotel front desk experience preferred.
• Ability to lead and train a front desk team.
• Flexible scheduling and reliability.

Responsibilities

• Oversee front desk operations and ensure guest satisfaction.
• Manage check-in/check-out processes and guest issues.
• Report to Director of Rooms or General Manager.

Skills

Front Office Leadership

Guest Service

Staff Training

Scheduling

Communication

Education

High school diploma or GED

One year hotel experience

Experience in similar position

Job description

HVMG - Hospitality Ventures Management Group is seeking a Front Office Manager to oversee all front desk operations and ensure a smooth, welcoming guest experience. You will lead, train, and support the front desk team while managing scheduling, guest relations, and daily reports, driving service excellence across the front office.

You will report to the Director of Rooms or General Manager and play a key role in advancing careers within the hospitality industry, with benefits that support