Guest Experience & Front Office Leader

Windsor Hospitality; Walnut Creek (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading hospitality company seeks a Front Office Coordinator in Walnut Creek, CA. You will manage front office activities, ensuring high-quality guest services while maximizing hotel profitability. Responsibilities include overseeing check-in/check-out processes, coordinating hotel activities, and participating in staff recruitment. Candidates should have 1-2 years of experience in hospitality, preferably in the Front Office Department. This role requires strong communication and organizational skills, with a commitment to guest satisfaction.

Qualifications

• 1-2 years of previous experience in the hospitality industry, preferably in the Front Office Department.

Responsibilities

• Coordinate Front Office activities of the hotel.
• Ensure adherence to hotel policies and operating procedures.
• Maximize profitability related to guest services.
• Manage check-in/check-out experiences and guest interactions.
• Participate in the recruitment process for front office staff.

Skills

Business records interpretation

Financial analysis

Effective communication

Public relations

Work organization

Education

High School completion or equivalent

Job description

A leading hospitality company seeks a Front Office Coordinator in Walnut Creek, CA. You will manage front office activities, ensuring high-quality guest services while maximizing hotel profitability. Responsibilities include overseeing check-in/check-out processes, coordinating hotel activities, and participating in staff recruitment. Candidates should have 1-2 years of experience in hospitality, preferably in the Front Office Department. This role requires strong communication and organizational skills, with a commitment to guest satisfaction.