Front Desk Supervisor: Guest Experience Leader

Aimbridge Hospitality; Walnut Creek (CA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental & Vision Coverage

Short-Term & Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Holiday Inn Express Walnut Creek is seeking a Front Desk Supervisor to lead our front desk team, ensure warm guest greetings, smooth check-ins/outs, and responsive guest service. You’ll set the tone for unforgettable stays, handle VIP requests, and coordinate with housekeeping and maintenance to keep operations seamless.

The ideal candidate has a high school diploma, 2–3 years in hospitality, supervisory experience if possible, and a valid driver's license.

Qualifications

• High School diploma or equivalent required.
• 2–3 years of progressive hotel or related field experience required.
• Previous supervisory experience preferred.
• Must have a valid driver’s license.
• Certification requirements may include Food Handlers, Alcohol Awareness, CPR and First Aid.

Responsibilities

• Guest Experience Pro: greet guests warmly, keep check-ins/outs smooth, handle reservations and VIP requests with a star-level service.
• Operations Maestro: track logs, manage messages and packages, ensure details are handled professionally and quickly.
• Revenue & Rate Strategist: stay attentive to rates, packages and promotions to boost room revenue while maintaining value.
• Team Leader & Problem Solver: train associates, address guest concerns and uphold safety and standards.

Education

High School diploma or equivalent

College coursework in a related field helpful

Job description

Holiday Inn Express Walnut Creek is seeking a Front Desk Supervisor to lead our front desk team, ensure warm guest greetings, smooth check-ins/outs, and responsive guest service. You’ll set the tone for unforgettable stays, handle VIP requests, and coordinate with housekeeping and maintenance to keep operations seamless.

The ideal candidate has a high school diploma, 2–3 years in hospitality, supervisory experience if possible, and a valid driver's license.