Holiday Inn Express Walnut Creek - Front Desk Supervisor

Aimbridge Hospitality; Walnut Creek (CA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental & Vision Coverage

Short-Term & Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Holiday Inn Express Walnut Creek is seeking a Front Desk Supervisor to lead our front desk team, ensure warm guest greetings, smooth check-ins/outs, and responsive guest service. You’ll set the tone for unforgettable stays, handle VIP requests, and coordinate with housekeeping and maintenance to keep operations seamless.

The ideal candidate has a high school diploma, 2–3 years in hospitality, supervisory experience if possible, and a valid driver's license.

Qualifications

• High School diploma or equivalent required.
• 2–3 years of progressive hotel or related field experience required.
• Previous supervisory experience preferred.
• Must have a valid driver’s license.
• Certification requirements may include Food Handlers, Alcohol Awareness, CPR and First Aid.

Responsibilities

• Guest Experience Pro: greet guests warmly, keep check-ins/outs smooth, handle reservations and VIP requests with a star-level service.
• Operations Maestro: track logs, manage messages and packages, ensure details are handled professionally and quickly.
• Revenue & Rate Strategist: stay attentive to rates, packages and promotions to boost room revenue while maintaining value.
• Team Leader & Problem Solver: train associates, address guest concerns and uphold safety and standards.

Education

High School diploma or equivalent

College coursework in a related field helpful

Job description

Join Our Team as a Front Desk Supervisor

As the Front Desk Supervisor, you’re the heartbeat of hospitality—leading the charge to make every guest feel genuinely welcomed and valued. You’ll guide your team with energy and enthusiasm, setting the tone for service that’s not just good, but unforgettable. From smooth check-ins to friendly problem-solving, you’ll help create an experience guests rave about. If you love leading by example and turning everyday moments into memorable ones, this is your spotlight.

Key Skills/Responsibilities

• Guest Experience Pro: Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free. You’re the go-to for reservations, VIP requests, and making every guest feel like a star.
• Operations Maestro: Keep things running like clockwork by tracking logs, managing messages and packages, and making sure every detail is handled with professionalism and speed.
• Revenue & Rate Strategist: Stay sharp on rates, packages, and promotions, helping boost room revenue while keeping guests happy with great value.
• Team Leader & Problem Solver: Build a strong, communicative team, train new associates, and tackle guest concerns or workplace hiccups with confidence and creativity—all while keeping safety and standards front and center.
  
  

Education & Experience

• High School diploma or equivalent required; college coursework in a related field helpful.
• At least 2 to 3 years of progressive experience in a hotel or related field required.
• Previous supervisory experience preferred.
• Must have a valid driver’s license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.
  
  

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan
  
  

Property Information

Conveniently located just off of I-680, the Holiday Inn Express® Walnut Creek hotel welcomes visitors to the beautiful East Bay area. The hotel's location near San Francisco provides easy access to city businesses and attractions, and it lets guests experience the charming beauty that surrounds our hotel's facility. In Walnut Creek, California, guests are able to stay close to businesses like CVS, Kaiser Permanente and John Muir Hospital. In addition to its proximity to major companies, our hotel also features free high-speed, wireless Internet access, free parking and an on-site business center, which has copy, fax and Internet services. While guests are at the hotel, we want to ensure their stay is as enjoyable as possible. Each morning, we serve the complimentary, Hot Express Start Breakfast Bar, which features our signature cinnamon rolls and Smart Roast coffee. By offering a well-equipped fitness center, outdoor pool and triple-sheeted bedding, we strive to make every stay as relaxing as possible!