Night Auditor & Front Desk Concierge

Thind Management; Spring (TX); Presencial; USD 28.000 - 42.000; Tempo integral

Resumo da vaga

Thind Management is seeking a motivated Hotel Front Desk Associate/Night Auditor to deliver exceptional guest service and seamless front desk operations at our properties. You will handle check-ins/outs, manage reservations, answer inquiries, and provide information about local amenities.

Responsibilities include maintaining accurate records, handling cash, coordinating with housekeeping and maintenance, and upholding safety standards while ensuring a positive first impression for guests.

Qualificações

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to work independently in a fast-paced environment.
• Experience in customer service or hotel industry preferred.
• Hospitality-related education is a plus.

Responsabilidades

• Greet guests with warmth and provide check-in/check-out assistance.
• Follow company dress code and presentable appearance.
• Verify reservation details, check-in guests, provide room keys and collect payment/billing information.
• Provide information about hotel facilities, services, and local attractions.
• Handle reservations via phone, email, or online systems and assist with changes or cancellations.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
• Maintain accurate guest records and front desk documentation.
• Handle cash transactions and balance cash drawer.
• Learn and use online systems and communicate effectively with team members.
• Ensure guest safety and secure front desk area.

Conhecimentos

Communication skills

Interpersonal skills

Problem-solving

Customer service

Independent in fast-paced environment

Formação

High school diploma or equivalent

Descrição da vaga

Thind Management is seeking a motivated Hotel Front Desk Associate/Night Auditor to deliver exceptional guest service and seamless front desk operations at our properties. You will handle check-ins/outs, manage reservations, answer inquiries, and provide information about local amenities.

Responsibilities include maintaining accurate records, handling cash, coordinating with housekeeping and maintenance, and upholding safety standards while ensuring a positive first impression for guests.