Front Desk Supervisor: Elevate Guest Experience

DoubleTree by Hilton Hotel Raleigh-Durham Airport at Research Triangle Park; Durham (NC); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, dental, and vision (HSA)

401(k) with match

Paid vacation & sick time

Employee discounts

Job summary

DoubleTree Raleigh is seeking a Front Office Supervisor to oversee daily front desk operations and support the Front Office Manager. You will lead a team handling check-ins, reservations, and guest inquiries with professionalism.

Ideal candidates have strong leadership, excellent communication, and a passion for hospitality. This on-site role requires availability for a fast-paced hotel environment and collaboration across departments.

Qualifications

• Leadership experience in front desk or hospitality settings.
• Excellent communication and guest-service skills.
• Strong organization and multitasking abilities.

Responsibilities

• Supervise front desk staff to ensure exceptional service.
• Coordinate with housekeeping and other departments for smooth guest experiences.
• Handle guest concerns and resolve issues promptly and professionally.
• Assist in training new employees and managing shifts.

Skills

Leadership

Communication

Organizational skills

Customer service

PMS experience

Education

High school diploma

Hospitality degree preferred

Tools

PMS

Reservation systems

Job description

DoubleTree Raleigh is seeking a Front Office Supervisor to oversee daily front desk operations and support the Front Office Manager. You will lead a team handling check-ins, reservations, and guest inquiries with professionalism.

Ideal candidates have strong leadership, excellent communication, and a passion for hospitality. This on-site role requires availability for a fast-paced hotel environment and collaboration across departments.