Guest Experience & Front Office Leader

Evolving Solution Services; New York (NY); On-site; USD 70,000 - 75,000; Full time

Job summary

Sound View Greenport is seeking a Front Office Manager to lead guest services and front desk operations in our seaside Greenport property. You will hire, train, and supervise front office staff, ensure exceptional guest experiences, and coordinate with the General Manager on budget and revenue initiatives.

The role requires strong leadership, customer service excellence, and mastery of the property's systems to optimize occupancy and satisfaction.

Qualifications

• Experience in front office operations and guest relations.
• Proven ability to lead and manage a diverse team.
• Strong communication and conflict resolution skills.

Responsibilities

• Hire, train, schedule, and discipline front office staff, maintaining morale and productivity.
• Provide gracious guest service and handle guest inquiries and reimbursements.
• Maximize revenue through yield management and accurate financial reporting.
• Collaborate with other departments to ensure smooth operations and guest satisfaction.
• Prepare and monitor departmental budgets and monitor expenditures.

Skills

Guest service

Leadership

Staff training

Scheduling

Cash handling

Tools

Property Management System (PMS)

Point of Sale (POS)

Job description

Sound View Greenport is seeking a Front Office Manager to lead guest services and front desk operations in our seaside Greenport property. You will hire, train, and supervise front office staff, ensure exceptional guest experiences, and coordinate with the General Manager on budget and revenue initiatives.

The role requires strong leadership, customer service excellence, and mastery of the property's systems to optimize occupancy and satisfaction.