Front Office Leader - Guest Experience Champion

Dimension-Hospitality,-LLC; Carle Place (NY); On-site; USD 60,000 - 75,000; Full time

Job summary

Dimension-Hospitality LLC is seeking a Front Office Manager to lead daily front desk operations, guest services, and billing accuracy at our Carle Place, NY property. You will supervise staff, train teams, and ensure exceptional guest experiences from arrival through departure.

You will partner with housekeeping, engineering, and leadership to maintain productivity, policy compliance, and brand standards while delivering a welcoming, efficient front office environment.

Qualifications

• Previous hotel front office leadership experience required.
• Strong communication, leadership, and problem solving skills.
• Organized, dependable, and detail oriented."
• Comfortable using hotel systems, reporting tools, and front office processes.

Responsibilities

• Lead daily front office operations, including staff supervision and scheduling.
• Train, coach, and develop front desk and guest service team members.
• Oversee check ins, check outs, reservations, and billing accuracy.
• Resolve escalated guest concerns and service issues professionally.
• Ensure compliance with hotel policies, brand standards, and procedures.
• Monitor financial processes such as cash handling and end of day reporting.
• Communicate effectively with housekeeping, engineering, and leadership.
• Support hiring, performance reviews, and team development.
• Maintain a welcoming, efficient, and service focused front office environment.

Skills

Front office leadership

Communication skills

Problem solving

Organizational skills

Hospitality focus

Team leadership

Multitasking

Tools

Hotel systems

Reporting tools

Job description

Dimension-Hospitality LLC is seeking a Front Office Manager to lead daily front desk operations, guest services, and billing accuracy at our Carle Place, NY property. You will supervise staff, train teams, and ensure exceptional guest experiences from arrival through departure.

You will partner with housekeeping, engineering, and leadership to maintain productivity, policy compliance, and brand standards while delivering a welcoming, efficient front office environment.