Guest Experience Front Office Manager

Vision Hospitality Group, Inc.; Wilmington (NC); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

401(k) matching

Stay Discounts

Employee Assistance Program

Loyalty Incentives

Job summary

Vision Hospitality Group LLC seeks a Front Office / Guest Services Manager to lead the Front Office Team, shaping guest experiences and driving service excellence. You will oversee check-in/check-out, resolve issues, and coordinate with hotel departments to maintain high standards.

The role requires strong communication, team leadership, and a commitment to continuous improvement in a dynamic hospitality environment.

Qualifications

• Experience in front office or guest services leadership within a hotel environment.
• Ability to manage first impressions and guest interactions to meet standards.
• Strong communication skills, written and spoken, with a flexible schedule.

Responsibilities

• Oversee Front Office Team and guest services to ensure high guest satisfaction.
• Train and recruit front office staff; maintain SOPs and brand standards.
• Promote internal growth, monitor guest satisfaction, and optimize occupancy at best rates.
• Collaborate with other hotel departments to ensure smooth operations.
• Ensure security, safety, and compliance with health regulations.

Skills

Guest services leadership

Front desk management

Customer service

Communication

Team collaboration

Security awareness

Multitasking

English fluency

Shift scheduling

Tools

PMS systems

PBX system

Hotel OS/Property systems

Job description

Vision Hospitality Group LLC seeks a Front Office / Guest Services Manager to lead the Front Office Team, shaping guest experiences and driving service excellence. You will oversee check-in/check-out, resolve issues, and coordinate with hotel departments to maintain high standards.

The role requires strong communication, team leadership, and a commitment to continuous improvement in a dynamic hospitality environment.