Guest Experience & Front Office Leader

Vision Hospitality Group, Inc.; Kennesaw (GA); Presencial; USD 52 000 - 76 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid Time Off

Health benefits

401(k) matching

Employee Assistance Program

Stay discounts

Resumo da oferta

Vision Hospitality Group, Inc. is seeking a Guest Services Manager / Operations Manager in Kennesaw, GA. You will lead the Front Office team, ensure outstanding guest experiences, and work across departments to uphold brand standards and safety compliance.

The role emphasizes coaching the team, driving engagement, and maintaining a warm, professional guest service environment consistent with our ONE TEAM. ONE VISION. culture.

Qualificações

• Experience in front office/guest services management in a hotel or similar setting.
• Ability to train and lead a team to deliver high-quality guest interactions.
• Strong communication and problem-solving skills.

Responsabilidades

• Oversee Front Office/Guest Services team and operations.
• Maintain high guest satisfaction and brand standards.
• Recruit, train, and schedule Front Office staff; coordinate with other departments.
• Ensure security, safety, and compliance with policies.

Conhecimentos

Customer service

Team leadership

Operations management

Effective communication

Flexibility

Ferramentas

PMS systems

PBX/phone systems

Descrição da oferta de emprego

Vision Hospitality Group, Inc. is seeking a Guest Services Manager / Operations Manager in Kennesaw, GA. You will lead the Front Office team, ensure outstanding guest experiences, and work across departments to uphold brand standards and safety compliance.

The role emphasizes coaching the team, driving engagement, and maintaining a warm, professional guest service environment consistent with our ONE TEAM. ONE VISION. culture.