Guest-Centric Front Office Manager

TPG Hotels and Resorts; Atlanta (GA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurances

401(k) Retirement Plan with company match

Paid Time Off, Vacation and Holidays

Amazing hotel discounts

Job summary

A leading hotel management company in Atlanta is seeking a Front Office Manager to oversee guest services and front desk operations. This role involves leading the front desk team, managing reservations, and ensuring exceptional guest experiences. Ideal candidates will have a bachelor's degree in hospitality management and proven experience in hotel front office operations. The position offers comprehensive benefits including health insurance, a retirement plan, and amazing hotel discounts within the company's portfolio, providing opportunities for growth in a dynamic environment.

Qualifications

• Proven experience in hotel front office operations or guest services.
• Strong leadership and interpersonal skills.
• Ability to remain composed in high-pressure situations.

Responsibilities

• Lead, train, and manage the front desk team to provide excellent customer service.
• Greet guests, handle check-in/check-out procedures, and assist with special requests.
• Assist in budgeting and financial forecasting related to the front office department.

Skills

Leadership

Communication

Problem-solving

Hotel management software proficiency

Education

Bachelor's degree in hospitality management or related field

Tools

Property Management System (PMS)

Job description

A leading hotel management company in Atlanta is seeking a Front Office Manager to oversee guest services and front desk operations. This role involves leading the front desk team, managing reservations, and ensuring exceptional guest experiences. Ideal candidates will have a bachelor's degree in hospitality management and proven experience in hotel front office operations. The position offers comprehensive benefits including health insurance, a retirement plan, and amazing hotel discounts within the company's portfolio, providing opportunities for growth in a dynamic environment.