Guest Experience Front Office Lead

The Unbound Collection by Hyatt; Austin (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

The Driskill, a Hyatt property in Austin, seeks a Front Office Supervisor to lead guest services and guest registration with a focus on creating memorable experiences.

You will coach a team, manage shifts, and participate in scheduling and training while ensuring smooth operations during opening and closing. The role rewards performance with opportunities for professional growth within Hyatt.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Experience and a thorough understanding of Hotel Front Office operations.
• Flexible schedule availability that includes nights, weekends and holidays.
• Previous leadership experience preferred.
• Hotel experience required.

Responsibilities

• Lead the Front Office team and oversee guest registration processes and communication of hotel services.
• Coach, direct and train associates; participate in scheduling, payroll and interviewing.

Skills

Guest service

Communication

Standing long hours

Front Office

Flexible schedule

Leadership

Hotel experience

Job description

The Driskill, a Hyatt property in Austin, seeks a Front Office Supervisor to lead guest services and guest registration with a focus on creating memorable experiences.

You will coach a team, manage shifts, and participate in scheduling and training while ensuring smooth operations during opening and closing. The role rewards performance with opportunities for professional growth within Hyatt.