Front Office Supervisor

The Unbound Collection by Hyatt; Austin (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

The Driskill, a Hyatt property in Austin, seeks a Front Office Supervisor to lead guest services and guest registration with a focus on creating memorable experiences.

You will coach a team, manage shifts, and participate in scheduling and training while ensuring smooth operations during opening and closing. The role rewards performance with opportunities for professional growth within Hyatt.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Experience and a thorough understanding of Hotel Front Office operations.
• Flexible schedule availability that includes nights, weekends and holidays.
• Previous leadership experience preferred.
• Hotel experience required.

Responsibilities

• Lead the Front Office team and oversee guest registration processes and communication of hotel services.
• Coach, direct and train associates; participate in scheduling, payroll and interviewing.

Skills

Guest service

Communication

Standing long hours

Front Office

Flexible schedule

Leadership

Hotel experience

Job description

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Organization - The Driskill

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Supervisors possess strong leadership, communication and relationship skills. They are expected to support senior leadership by developing and assuming basic management responsibilities. This role leads other associates by coaching, giving direction and may include training, scheduling, payroll and interviewing.

Front Office Supervisors lead the agents who are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.

This role will involve exposure to managerial responsibilities, including leading shifts as well as opening and closing operations.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Experience and a thorough understanding of Hotel Front Office operations.
• Flexible schedule availability that includes nights, weekends and holidays.
• Previous leadership experience preferred.
• Hotel experience required.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.