Front Office Lead: Guest Services & Revenue

Highgate Hotels, LP; New York (NY); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) Retirement Plan

Paid holidays

Paid vacation

Paid sick leave

Tuition reimbursement

Job summary

Highgate Hotels, LP is seeking an Assistant Director of Front Office for Park Lane New York. This role oversees Guest Services and Concierge, aiming to deliver quality service before and during each guest's stay while maximizing revenue and occupancy.

The ideal candidate has supervisory experience in hospitality, strong Windows and office software skills, and a proven ability to lead diverse teams in a fast-paced environment. This is a full-time, yearly position with competitive benefits.

Qualifications

• At least 5 years of progressive hotel front office experience or equivalent in related field.
• Supervisory experience required.
• Proficient in Windows, company-approved spreadsheets and word processing.
• Must have a valid driver's license from the applicable state.
• Long hours sometimes required.
• Must be able to multitask and prioritize departmental functions.

Responsibilities

• Respond to guests' requests, problems, complaints, and/or incidents at the Front Desk with courteous and efficient service.
• Motivate, coach, and discipline all Guest Services personnel per SOPs.
• Prepare and conduct all Guest Services interviews and follow hiring procedures per SOPs.
• Develop employee morale and ensure training of Guest Services staff.
• Maximize room revenue and occupancy by reviewing status daily and monitoring rate variance.

Skills

Supervisory experience

Customer service

Windows proficiency

Verbal and written communication

Education

2-year college degree + 3+ years experience

4-year college degree + 1 year experience

Tools

MS Excel

Word processing

Front Office systems

Job description

Highgate Hotels, LP is seeking an Assistant Director of Front Office for Park Lane New York. This role oversees Guest Services and Concierge, aiming to deliver quality service before and during each guest's stay while maximizing revenue and occupancy.

The ideal candidate has supervisory experience in hospitality, strong Windows and office software skills, and a proven ability to lead diverse teams in a fast-paced environment. This is a full-time, yearly position with competitive benefits.