Guest Experience Front Desk Supervisor

Equity LifeStyle Properties, Inc.; Town of Lake George (NY); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision plans

401(k) employer match

Paid vacations, holidays, and sicktime

Job summary

Equity LifeStyle Properties, Inc. in Lake George, New York is seeking a Front Desk Supervisor to manage front desk operations and ensure exceptional guest and resident experiences. You will serve as the property liaison, handle inquiries in person and by phone, and support daily financial and administrative tasks.

The role emphasizes strong communication, organization, and problem-solving skills, with a comprehensive benefits package and opportunities to grow within our resort communities.

Qualifications

• High school diploma or equivalent experience.
• 1+ year of experience in customer service with exceptional customer service skills.
• Strong organizational skills and meticulous attention to detail.
• Computer literacy and the ability to learn new systems.

Responsibilities

• Act as the property liaison and provide guests and residents with information, responding to questions in person and over the phone.
• Process payments and deposits.
• Run reports and submit maintenance request forms to ensure office efficiency.
• Partner with your Property Manager and communicate frequently to address inquiries in a timely and professional manner.
• Prioritize customer satisfaction, address conflicts and solve problems promptly.

Skills

Customer service

Organizational skills

Computer literacy

Education

High school diploma or equivalent

Job description

Equity LifeStyle Properties, Inc. in Lake George, New York is seeking a Front Desk Supervisor to manage front desk operations and ensure exceptional guest and resident experiences. You will serve as the property liaison, handle inquiries in person and by phone, and support daily financial and administrative tasks.

The role emphasizes strong communication, organization, and problem-solving skills, with a comprehensive benefits package and opportunities to grow within our resort communities.