Resort Guest Services Supervisor

Equity LifeStyle Properties; Kissimmee, Northern (FL, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental and vision plans

401(k) employer match

Paid vacations

Holidays and sick time

Job summary

Equity LifeStyle Properties in Kissimmee, FL is seeking a Guest Services Supervisor to oversee day-to-day front desk operations at the resort. You will interview, train, and schedule Guest Services team members, greet guests, process reservations, and manage cash handling and credit card transactions.

You will also help with security, guest inquiries, and coordination with management. The role requires strong customer service, supervisory experience, and familiarity with POS systems.

Qualifications

• High school diploma or equivalent required.
• 1-3 years of customer service experience and supervisory experience are required.
• Experience with a POS system and cash handling/credit card processing is preferred.

Responsibilities

• Interview, train, schedule and supervise Front Desk staff.
• Greets and registers guests and provides information about the Resort.
• Process reservations and cancellations in the reservations system; handle cash and credit card processing.
• Record all transactions in the accounts receivable system and secure all monies collected.
• Run end-of-day cash and credit card reconciliations and prepare reports to management.
• Maintain front entrance and office appearance; patrol the resort to enforce rules and policies.
• Answer calls and relay emergency messages; ensure confidentiality of sensitive information.

Skills

Customer service

Communication

Supervisory experience

Education

High school diploma or equivalent

Tools

POS system

Cash handling

Credit card processing

Job description

Equity LifeStyle Properties in Kissimmee, FL is seeking a Guest Services Supervisor to oversee day-to-day front desk operations at the resort. You will interview, train, and schedule Guest Services team members, greet guests, process reservations, and manage cash handling and credit card transactions.

You will also help with security, guest inquiries, and coordination with management. The role requires strong customer service, supervisory experience, and familiarity with POS systems.