Resort Front Desk Supervisor: Guest Services Lead

Equity LifeStyle Properties; Bar Harbor (ME); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) employer match

Paid vacations and holidays

Job summary

Equity LifeStyle Properties in Bar Harbor, ME is hiring for the Front Desk Clerk to oversee front desk operations, assist guests, and promote resort services. The role requires training staff, managing check-in/check-out, and maintaining knowledge of rates, packages, and promotions.

The ideal candidate has a high school diploma or equivalent and at least 6 months of front office experience, preferably in RV or hotel settings, with strong customer service and communication skills.

Qualifications

• High school diploma, or the equivalent.
• 6+ months of front office experience, preferably in an RV or hotel setting.
• Ability to prioritize and manage multiple projects simultaneously and meet deadlines.
• Experience using a point-of-sale computer system.
• Exceptional customer service skills.
• Excellent communications and problem-solving skills.

Responsibilities

• Supervise front desk operations during assigned shifts and ensure that the team understands the property management system, resort services, reservation process, pricing and special promotional offers.
• Maintain a current knowledge of resort features and services, hours of operation, cottage types and numbers, layout, décor, rates, special packages and promotions, daily house count, expected arrivals and departures, room availability status and all scheduled daily group activities.
• Monitor the appearance, standards and performance of front desk employees and emphasize training and teamwork.
• Address guest requests, inquiries and complaints in a timely and thorough manner.
• Ensure adequate staffing and scheduling in accordance with productivity guidelines.
• Communicate all relevant information for respective shifts and areas of operation through pre-shift logs, emails and departmental meetings.

Skills

Customer service

Communication

Problem solving

Multitasking

Education

High school diploma or equivalent

Tools

POS system

Job description

Equity LifeStyle Properties in Bar Harbor, ME is hiring for the Front Desk Clerk to oversee front desk operations, assist guests, and promote resort services. The role requires training staff, managing check-in/check-out, and maintaining knowledge of rates, packages, and promotions.

The ideal candidate has a high school diploma or equivalent and at least 6 months of front office experience, preferably in RV or hotel settings, with strong customer service and communication skills.