Guest Experience Front Desk Supervisor

schultehotelcareers; Melbourne (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine & mental health care

Health Insurance options

Life Insurance options

401k with company match

Paid parental leave

Paid time off

Holiday pay

Pet Insurance

Employee assistance program

Discounts on event tickets/electronics

Job summary

Schulte Hospitality Group is seeking a dynamic Front Office Supervisor in Melbourne, FL. This role leads the front desk team, ensures guest satisfaction, and upholds the brand's service standards.

Responsibilities include assigning duties, training staff, interviewing new associates, and maintaining room status accuracy. We offer a supportive, employee-focused workplace with competitive benefits and growth opportunities.

Qualifications

• In-depth knowledge of hotel Front Desk operations.
• Basic math skills.
• Ability to communicate effectively verbally and in writing.
• Strong leadership skills.
• Ability to exceed expectations of guests and team members.
• Excellent time management skills.

Responsibilities

• Provide the highest quality of service to the guest at all times; anticipate and exceed guest expectations.
• Assign specific duties to staff for efficient operation of department.
• Assist in training new associates and cross-training existing associates.
• Assist in interviewing and hiring new associates for the department.
• Promote teamwork and associate morale; treat people with respect.
• Know emergency procedures and assist Emergency Response Team as necessary.
• Monitor daily status of rooms, rates, discount rates and packages.
• Pre-register guests according to standards.
• Complete and monitor employee schedule.
• Monitor VIP arrivals.
• Notify Maintenance Department of any maintenance issues.

Skills

Front Desk operations

Basic math

Communication skills

Leadership

Guest service

Time management

Job description

Schulte Hospitality Group is seeking a dynamic Front Office Supervisor in Melbourne, FL. This role leads the front desk team, ensures guest satisfaction, and upholds the brand's service standards.

Responsibilities include assigning duties, training staff, interviewing new associates, and maintaining room status accuracy. We offer a supportive, employee-focused workplace with competitive benefits and growth opportunities.